At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere.
We engage with franchised main dealerships to increase retention, loyalty and sales by contacting finance customers at the right times and re-introduce them to the dealership
Our customer engagement team contacts customers throughout their agreement, giving quality information and guidance, and at the optimal time, we will book them an appointment to meet a sales executive to renew their agreement.
Whilst we contact your existing customers, your sales executives will have more time to secure new deals and forge the beginnings of a new customer relationship.
From day one of a customer’s agreement to the day they sit back down at the dealership to discuss their next vehicle – we are there every step of the way.
We don’t replace your existing systems, instead, we work alongside.
We support both eMaster™ and Key2Key™, and provide custom integrations if your dealership uses other software.
We don’t replace your existing systems, instead, we work alongside.
We support two of the most commonly used finance platforms, and provide custom integrations if your dealership uses other software.
Along with integrations with your finance systems, we also leverage the power of both cap hpi™ and Codeweavers™ to bring you and your customer’s next-level solutions.
Alongside our courtesy, finance review and qualification communications, our engagement team will also allow you to focus on what is important whilst we work through your campaigns and targets.
Not reaching your targets? Inform us, and by using our reporting systems, we can pinpoint exactly what we need to do to get you to your targets.
Have used stock that’s not shifting? Not a problem, we can use SWITCH to match your current customers to your used stock so its a hassle-free transition into your used stock.
It’s here, and already transforming the industry, hence why we have always pushed our solutions and software to places it’s never been heard of.
With 82.9% of the UK population owning a smartphone, sitting and calling is not the only way to communicate with customers. We take every possible communication method and transform the way your customers talk to us. From SMS, recorded phone calls, to emails, live chat, instant messaging and WhatsApp.
Not only do we lead the way in (white-label) communications, we also excel in every aspect of your customer’s journey. Our online Qualification & Sales solutions allow your customers to never set foot in the dealership, and your team only has to value the car for us.
“Retain Group are the most professional renewals specialist team we have worked with, they have an extremely good attention to detail and the information they provide to the dealership is always accurate and very informative.” – Audi
Customers can request call backs, book their own appointments, and view their information regarding their lease via their customer portal.
Appointment reminders are automatically sent.
Customers can text the Customer Engagement Specialist assigned to them.
Customers can call us at any time.
We call them during business hours.
All calls are recorded to help your sales executive gather as much information as possible before they meet the customer.
Not only do we email customers with information, but our systems will automatically notify and keep the customer up to date on any appointments and will get sent a feedback form.
Listen to call recordings
View all communication we make
Read the latest customer notes
Accept and manage appointments we book
Action sales and service requests
Access in-depth reporting
Latest vehicle MOT & TAX
Live chat
Compatible on all devices
Appointment Booking
Agreement details and figures
The customer portal is the newest gateway for your customer to interact with us. They can book appointments, view their latest MOT & TAX information, update their mileage, and get in contact with us via live chat.
View and manage customers within a certain campaign right from your Dealership Portal.
Gather customers into a campaign dependant on your current sales strategy (Pre-reg, used, adopted stock, etc).
Via your Dealership Portal, you can view and update customer’s information.
You can also see any changes we have made such as their contact details, so your dealership has the most up-to-date information for that customer.
Our easy-to-use calendar gives you an overview of the upcoming appointments we make for you. All appointments are coloured and categorised so you have a better understanding of the current outlook. You can also mark certain dates so we know not to book appointments during that time.
Not only do we book appointments for your customers, but we also make sure they are taken care of in all other aspects.
The Requests feature allows you to see any sales or services requested by the customer.
With such large amounts of information, your Dealership Portal will give you live and custom reports for every scenario. From the best day and time to call customers, to the quarterly conversion rate.
