Communications
The core of customer engagement
Communication is vital
Communicating with your customers is the first port of call when you are looking to retain your customers’ loyalty.
No matter what scheme, we deploy an array of methods which we utilise to communicate with your customers.
Digital Communication
Long gone are the days where phone conversations were the only method available. The world has now moved into a digital era, whereby the majority of customers now have access to a plethera of communication methods.
We use the full advantage of modern technologies, whether that is SMS, instant messaging, internet-based phone calls, live chat, or the old faithful; email.
Automated Reminders and Communication
Alongside our Proactive communications with the customer, we also utilise automation to aid in the communication of information to the customer.
Our systems send appointment, MOT & TAX and feedback reminders without anyone having to do it manually.
