Here are some key policies and terms which you should know.
Retain Automotive is a private limited company registered in England with FCA number 943786 (“we”, “us”, “our”). This website is for information purposes about our services and company only.
Terms of Use
The information contained in this website is for general information purposes only. The information is provided by Retain Automotive and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Reasonable effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Privacy
We recognise and respect the importance of maintaining the privacy of recipients of Retain Automotive information (“recipients”), prospective recipients and any visitors to our website, and have established this Privacy Policy as a result. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our website.
This Privacy Policy is applicable to the processing by us of all personal information (information that relates to you, directly or indirectly. In particular, it could include information that could identify you by reference to an identifier such as your name or email or an online identifier. It could also include factors specific to a characteristic you have).
In general, you may visit our website without identifying yourself or revealing any personal information. However, we collect domain information from your visit to customise and improve your experience on our website.
Below we describe why we might gather personal information from you, what personal information we might collect, how we might collect it and what we might use that personal information for.
Retain Automotive is setting up a company in England who will be the data controller of your personal information. We are responsible for deciding how we hold and use your personal information. We are required under data protection legislation to notify you of the information contained in this Privacy Policy.
We may change our Privacy Policy from time to time and we will post those changes on the Project Brains website so that you are always aware of what personal information we collect and how we use it.
If you have any questions, feel free to get in touch via one of the methods set out in the “Contact us” section here.
How do we use your personal information?
We may use your personal information for the following purposes:
– to enable us to provide recipients, prospective recipients and visitors to our websites with information pertinent to Project Brains and related services;
– to enable us to provide good service to recipients, prospective recipients and visitors to our website;
– to help us identify you in case you contact us;
– to allow us to communicate with you and respond to your queries;
– to prepare information distribution lists in case you wish to belong to one;
– to send surveys in case you wish to participate in them;
– to send information about Project Brains and related services in case you wish to receive it;
– to analyse recipient, prospective recipient and visitor trends and insights;
– to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our products and services;
– to comply with legal, regulatory and other requirements; and
– to monitor activities as permitted and/or required by local law and/or regulation.
Some of the purposes of processing may overlap and there may be several grounds which justify our use of your personal information.
We collect, use, process and disclose personal information in accordance with applicable data protection and privacy laws. We do not collect, use, process, or disclose personal information for any purpose or in any way other than as described in this Privacy Policy (or, to the extent permitted under applicable data protection and privacy laws, any purpose directly related to, or compatible with, such purpose), unless we are required or permitted by applicable data protection and privacy laws to do so, you are so informed at the time of collection, or we have obtained your consent, directly or indirectly, to use or disclose your personal information for another purpose or in another manner. To the extent permitted by applicable data protection and privacy laws, we may provide your personal information to law enforcement agencies, regulatory bodies, or other government agencies without your knowledge or consent.
What information do we collect?
Through our website, we may collect or generate personal information, including but not limited to:
– basic information relating to your identity – such as your name (including gender title / prefix, first name, middle name, last name and informal name) and gender;
– any unique identification number or other similar numerical or coded identifier;
– professional information – such as your organisation’s name and your job title;
– business contact information – such as your work address, email address, and phone/fax number(s);
– individual profile information – including, but not limited to, the nature of your personal interest in or involvement in your organisation’s interest in Retain Automotive and related services;
– technical information – such as information about the device you use to interact with us (including device identifier, model, operating system and version, IP address, the internet browser you use, the pages you have visited on the Retain Automotive website, information in relation to your session, etc.);
– personal email preferences – including, but not limited to, whether you have opted to receive emails relating to Retain Automotive; and
– correspondence – when you contact us, including, but not limited to, making an enquiry or a request, and any correspondence relating to any such enquiries or requests.
We do not ask for any payment or payment information on this website.
How do we obtain your personal information?
We may collect your personal information when you visit our website. For more information about our use of cookies, third party tracking tools and automatic information, please see the “Cookies”, “Third Party Tracking Tools” and “Automatic Information” sections below.
Otherwise, we gather information when you provide it to us through our website. For example, when you fill our and send an online form.
We may combine information that we have about you from various sources, including the information that you have provided to us.
How do we use your personal information?
We may use your personal information for the following purposes
– to enable us to provide good service to recipients, prospective recipients and visitors to our website;
– to help us identify you in case you contact us;
– to allow us to communicate with you and respond to your queries;
– to prepare information distribution lists in case you wish to belong to one;
– to send surveys in case you wish to participate in them;
– to send information about Retain Automotive and related services in case you wish to receive it;
– to analyse recipient, prospective recipient and visitor trends and insights;
– to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our products and services;
– to comply with legal, regulatory and other requirements; and
– to monitor activities as permitted and/or required by local law and/or regulation.
Some of the purposes of processing may overlap and there may be several grounds which justify our use of your personal information.
We collect, use, process and disclose personal information in accordance with applicable data protection and privacy laws. We do not collect, use, process, or disclose personal information for any purpose or in any way other than as described in this Notice (or, to the extent permitted under applicable data protection and privacy laws, any purpose directly related to, or compatible with, such purpose), unless we are required or permitted by applicable data protection and privacy laws to do so, you are so informed at the time of collection, or we have obtained your consent, directly or indirectly, to use or disclose your personal information for another purpose or in another manner. To the extent permitted by applicable data protection and privacy laws, we may provide your personal information to law enforcement agencies, regulatory bodies, or other government agencies without your knowledge or consent.
On what basis do we use your personal information?
We may use your personal information on the following basis:
– to respond to queries from you or your organisation;
– for our legitimate business interests, including to ensure that we are able to maintain its relationships with recipients, prospective recipients and visitors to the website. Using your personal information helps us to operate and improve our business, minimise any disruption to the information that we provide to you, make our communications with you more relevant and personalised to you, and make your experience more efficient and effective;
– to comply with any legal or regulatory obligations;
– because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes; and
– for the establishment, exercise or defence of legal claims or proceedings.
With whom do we share your personal information?
Due to the global nature of our organisation, we need to be able to move your personal information throughout the world. We may share certain of your personal information with:
– our other offices and members of our group of companies;
– your organisation or other individual representatives of that organisation;
– employees and consultants in relevant departments throughout our company;
– third parties that provide products and services to us such as IT systems suppliers and support;
– local and foreign legal and regulatory authorities and governments; or
– consultants, accountants, auditors, lawyers and other outside professional advisors.
All our third-party service providers and other offices will be required to take appropriate security measures to protect your personal information in line with our policies and procedures in force from time to time. Third-party service providers will not be allowed to use your personal information for their own purposes and they will only be permitted to process your personal information for specified purposes and in accordance with our instructions.
See “How we secure your information” below for more information on how we will keep your personal information secure when sharing it with others.
Transfers of your personal information outside of your home country
Your personal information may be processed by us and other parties described in “With whom do we share your personal information” section above anywhere in the world (for example, with our colleagues in the UK, the US, India and Switzerland), including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country. We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws. These measures include data transfer agreements implementing standard data protection clauses. You can find more information about data transfer agreements here. Where we transfer personal information to third party recipients that are certified under the EU-U.S. Privacy Shield, we may rely on this certification to protect your personal information.
How long is your personal information retained?
We will keep your personal information, as updated from time to time, only for as long as it remains necessary for the purposes for which it was collected (outlined in the “How do we use your personal information?” section above) or as required or permitted by applicable privacy and data protection laws.
To determine the appropriate retention period for personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Please note that retention periods will vary depending on the jurisdiction in which your personal information is processed.
Cookies
Our websites use “cookies” to identify the areas of our websites that have been accessed by the device you are currently using. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalise the content that you see on our websites, by keeping your relevant username in a cookie file after you log in for the current session or longer. We also use third party tools that use cookies to identify the areas of our websites that have been accessed by users and also to collect information about user devices (IP address, browser, operating system, requested resources etc.). Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our websites correctly or at all. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our websites, if any, as well as the name of the website to which you’re headed when you leave our websites. This information also includes the IP address of your computer/proxy server that you use to access the internet, your internet website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyse trends among our users to help improve our websites.
How we secure your information
We will use appropriate security measures and technologies to help protect your personal information.
However transmission of data over the internet or any other public network cannot be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.
Our personnel handling personal information will be required to take appropriate measures to maintain, secure and protect the confidentiality of such information and take appropriate precautions to protect personal information from any unauthorised use, disclosure or potential loss.
When we retain a third-party service provider, that provider will be carefully selected in accordance with our policies and procedures and the third-party service provider will be required to use appropriate safeguards in relation to the handling of your personal information (including in relation to maintaining confidentiality of your personal information and implementing appropriate technical and organisational security measures).
Your personal information will only be accessed by those employees, agents, contractors, secondees and other third parties who have a business need to access such personal information. They will only process your personal information on our instructions and they will not be allowed to use personal information for their own personal use or otherwise outside of their engagement with us. In addition, they will be required to use appropriate safeguards in relation to the handling of your personal information (including complying with any rules and policies implemented by us, maintaining confidentiality of your personal information and implementing appropriate technical and organisational security measures).
Whilst we endeavour to protect the privacy of information you provide on Collect Forward website, we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information. Please be reminded that e-mail communication is not secure. When requesting information or sending forms to us by e-mail, we recommend that you do not include any confidential information (i.e. credit card information). For your protection, our e-mail responses to you will not include any confidential information.
Portions of the website may require registration and log-in processes that need a password. Your password is intended for your sole and individual use. You are responsible for maintaining the confidentiality of your password. All activities that occur using your password are your responsibility. Please immediately notify us of any unauthorised use of your password or your account.
Your rights
In certain circumstances, you may be entitled to:
– ask us about the processing of your personal information, including making requests to be provided with a copy of your personal information;
– request the correction and/or deletion of your personal information;
– request the restriction of the processing of your personal information, or object to that processing;
– withdraw your consent to the processing of your personal information (in circumstances where we are processing your personal information based on your consent);
– request receipt or transmission to another organisation, in a machine-readable form, of the personal information that you have provided to us; and
– in certain countries, complain to your local supervisory authority if your privacy rights are violated, or if you have suffered as a result of unlawful processing of your personal information.
Please note that your rights may vary depending on the jurisdiction in which your personal information is processed. If you would like more information about your rights, or have any concerns about our processing of your personal information, please let us know by getting in touch with us using the details set out in the “Contact us” section below.
Where you are given the option to share your personal information with us, you can always choose not to do so. If you object to the processing of your personal information we will respect that choice in accordance with its legal obligations. This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see “On what basis do we use your personal information?” above).
How to limit information you receive from us
If you do not wish to receive our electronic information, you can notify us by emailing info@projectbrains.io.
When notifying us, please include your mailing address. In addition, please let us know whether you would like to continue to receive certain specified information or whether you would prefer to be removed from our database entirely.
After you have chosen to withdraw your consent in relation to receipt of promotional information, we may be able to continue to process your personal information to the extent required or otherwise permitted by law.
Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.
Governing law
The Retain Automotive website is operated in the United Kingdom but the data is also stored in the United States and other countries. If you are located outside the UK, please be aware that any information you provide to us may reside on our databases in the UK, the US and other countries.
The Retain Automotive website operates in accordance with the privacy laws of the United States and most recently the CAN-SPAM Act of 2003. We also comply with the General Data Protection Regulation (GDPR). For the purposes of the GDPR, our lead supervisory authority is the UK’s Information Commissioner’s Office (ICO). If you have additional questions regarding the law or if you feel we have not treated your personal information appropriately, you may contact the ICO as per details here.
Contact us
We welcome your comments and concerns relating to your personal information and this Privacy Policy. Please send your comments and questions to hello@retain.group